Our top priority is providing the most excellent service with high quality customized products. At Hapilys, we go the extra mile to get all orders fulfilled and successfully delivered as soon as possible since we completely understand that the order arriving on time for your special occasions is essential.
Please check out our obligation of shipping below:
Production and Standard Delivery times
Please keep in mind that your package's Estimated Arrival = Production time + Shipping time.
- The production process includes the time for fulfilling orders based on your personalization, quality checking to ensure that every item reaches our customers in the best condition, and finally packaging. Since all items are made to order, a certain amount of time is required for production before sending them out to you.
- Shipping time is calculated from the day your order leaves our door to your delivery address.
Production and Shipping time varies depending on what types of items you purchase and the delivery location. Kindly note that this is the estimated time frame only:
U.S domestic orders
Unit: business days
| Item | Production time | Standard Shipping time |
| Poster | 1 - 3 | 5 - 10 |
| Canvas | 2 - 4 | 5 - 10 |
| Mug | 2 - 5 | 5 - 10 |
| Fleece Blanket | 2 - 5 | 5 - 10 |
| Pillow | 5 - 7 | 5 - 10 |
| Tumbler | 5 - 7 | 10 - 15 |
| Phone Case | 5 - 7 | 10 - 15 |
| Others | 5 - 10 | 10 - 15 |
International Orders:
It may take additional days if orders have to go through customs. We do not influence the customs process, and we apologize for any inconvenience due to delivery delays resulting from this.
Special Note:
- Once your order is successfully made and ready to be shipped out, an email with tracking information will be sent to you. Kindly monitor your inbox to see your tracking number, and you can follow the package all the way home.
- You can also proactively track your order status by logging into your account (or signing up if you haven't had an account yet) on our website and navigating to My Account > My order.
- With busy special occasions including (but not limited to) Valentine's Day, Women's Day, Mother's Day, Father's Day, and Halloween or Christmas, production and delivery time might extend a few days longer. Our cut-off times should be publicly shown on our website. We do not guarantee on time arrival or take responsibility for late delivery of orders placed after cut-off dates.
Shipping Fee
The shipping fee will be calculated at checkout. It depends on the shipping location and the items' weight.
You may need to pay extra when your order has to go through customs.
Free Shipping and Expedited Shipping Service
Free Standard Shipping will automatically be applied for orders satisfying ALL conditions below:
- U.S domestic orders
- Over $100 after applying any available discount code
- Not include Canvas, Poster, Doormat, and Metal Sign
Express Shipping is now available for Mug and Ornament orders. You should expect to receive your packages within 2 - 5 business days after the needed production time (1 - 5 business days). For other items, we are working tirelessly to enable this ability in the future.
Delivery Areas
Our products can be shipped to US, UK, and EU countries, except for the following:
- Pillow is only available within the mainland US.
- Large packages like Canvas or Metal Sign cannot be shipped to a P.O. address. In this case, we need your physical address to ensure safe and quick delivery.
- We cannot ship to Army addresses, but we are looking into how our products can be delivered to these places.
Kindly note that we cannot ship your order to a non-postal address or multiple addresses. Please provide us with your mailing one or place separate orders if you want to ship each item to different places.
Incorrect/Insufficient Shipping Address
Please make sure all details, including the recipient's name, are correct. Otherwise, the items will be returned to our shipping partners' warehouses and disposed of by them. Hapilys is not responsible for the unsuccessful delivery of your order due to incorrect/insufficient shipping information.
If you want to change your address, please contact us within 2 hours of placing your order. After 2 hours, we cannot modify your delivery details.
We might attempt to contact you to get your confirmation if there are problems with your shipping address, like wrong city/state spelling or incorrect ZIP code. Kindly note that we cannot guarantee the on time delivery of your order in these scenarios.
Thank you for choosing Hapilys, and please don't hesitate to contact us via Support@hapilys.co or fill in the form https://www.hapilys.co/pages/contact-us if you need any further information or assistance.